Refund & Cancellation Policy

At GetDigiFort.shop (operated by DMB Transit Inc.), customer satisfaction and trust are essential. This Refund and Cancellation Policy details the criteria, procedures, and timelines under which orders may be cancelled and refunds issued for digital security licenses.

By purchasing software products through our website, you agree to the conditions described herein.

Due to our automated digital key delivery engine, orders for software licenses are generally processed and dispatched within 60 seconds of payment validation.

If you wish to cancel an order prior to digital license dispatch or if an order has been placed on manual fraud verification review, please contact our support desk immediately with your order number.

You are eligible to request a full refund under the following circumstances:

• • The digital product key delivered is defective, invalid, or cannot be activated on the developer's official activation portal, and our technical support cannot provide a working replacement key within 24 hours.
• • The purchased product is proven incompatible with your hardware or operating system, subject to notification within 30 days of purchase.
• • You were charged twice or experienced an unauthorized duplicate transaction during checkout.

Refunds may be declined under the following circumstances:

• • Digital product keys that have already been activated and redeemed on the manufacturer's portal (Norton, McAfee, Bitdefender, Webroot) without technical fault.
• • Refund requests submitted after 30 days from the original transaction date.
• • Purchases where the customer refuses reasonable technical assistance from our engineering team to resolve installation steps.

To initiate a refund request, submit a formal support ticket at our Customer Help Desk or email support@http://localhost/surgimart with your Order ID, primary email address, and reason for the request.

Once approved, refunds are credited back to your original payment method (Credit/Debit Card, PayPal, or Bank Transfer) within 5 to 7 business days, depending on your financial institution's processing cycles.

In the rare event of a duplicate payment or billing network error, any duplicate deduction will be refunded automatically upon reconciliation, or within 24 hours of customer notification.

If you inadvertently ordered an incorrect product tier (e.g., a 1-Device plan instead of a 5-Device Multi-Device plan), our support desk can assist in exchanging your key or upgrading your plan prior to key redemption.

Digital software keys are delivered electronically. Upon confirmed refund approval, the refunded license key will be permanently deactivated and blacklisted from further activation.

For items purchased under promotional discount packages or bundle offers, refunds will reflect the net discounted price paid as displayed on your original invoice.

We reserve the right to revise this Refund and Cancellation Policy periodically. Revisions will be published on this page with a revised "Last Updated" date.